Terms — Bridge AI

Who we are

Bridge AI is run by Christy Robin, sole proprietor, trading as Pretiosus · 3rd floor, V970, Bldg No 60/44, JC Chambers, Panampilly Nagar Avenue, Panampilly Nagar, Kochi, Ernakulam, Kerala 682036, India · GSTIN 32BPCPV0220D1ZL · office@pretiosus.cc · +91 79077 25350. These terms are an agreement between Pretiosus and the business that uses Bridge ("you"). By creating an account or using Bridge, you accept them. If you accept them for a business, you confirm you are allowed to do so.

What Bridge does

Bridge receives the WhatsApp messages your customers send to your business's WhatsApp Business number, answers them with a scripted menu, and lets your team read, reply and follow each enquiry through to a sale. You connect your own number through Meta's WhatsApp platform. Bridge is not affiliated with, endorsed by or sponsored by Meta, WhatsApp or Instagram.

Your account and your team

• Keep your business details accurate and your logins safe.
• You are responsible for everyone you add to your account.
• Tell us straight away if you think someone has used your account without permission.
• You need a lawful reason to keep and use your customers' information.

Fair use

Bridge is for answering people who contacted your business first. Do not use it to:

• message people who have not contacted you or agreed to hear from you;
• send bulk or unwanted messages;
• use contact details obtained unlawfully;
• do anything unlawful;
• get around Bridge's or Meta's limits;
• resell or share Bridge with others without our written agreement.

We may suspend or end access if these terms are broken, if there is a security or legal risk, or if the law or Meta requires it.

Instagram automations

If you connect your business's Instagram professional account, Bridge can send one private reply from your account to people who comment on posts you choose, with your message and your link.

• You are responsible for the messages and links you set up, and for following Meta's Platform Terms and Instagram's Community Guidelines.
• Bridge sends at most one private reply per person per post, only to comments made after you switch the automation on, and only within 7 days of the comment. It sends no follow-ups.
• We may switch an automation off if Meta's rules require it.
• Meta can change or end Bridge's access to Instagram at any time. If it does, automations stop.

Your data

Your business owns its data. We use it only to run Bridge for you, as our privacy page explains. For a copy of your data, or to delete it, email office@pretiosus.cc.

Plans, fees and payment

Bridge is sold as a monthly subscription. The plans and prices are shown on connectbridge.ai and on your Billing page. For customers in India, prices exclude GST, which is added at checkout; outside India, any taxes are added at checkout. You pay monthly in advance through our payment company, Razorpay, by card or UPI AutoPay, and the subscription renews each month until you cancel. We issue a GST tax invoice for each payment. If a payment fails and is not made up, we may pause your workspace until it is paid. If we offer a free trial, its length is shown when you sign up.

Cancelling and refunds

You can cancel any time from your Billing page. Your plan stays active until the end of the month you have paid for, and you are not charged again. We do not refund payments already made, including for part of a month or time you did not use. If we charged you by mistake — for example twice for the same month, or after you cancelled — we refund the mistaken amount to the way you paid, within 7 working days of confirming it. Full policy: app.connectbridge.ai/refunds.

How the service is delivered

Bridge is delivered online. Nothing is shipped. You can sign in as soon as your account is set up, and a paid plan is active as soon as your payment is confirmed. Connecting your WhatsApp number depends on Meta approving it; we help you with that.

Availability

We work to keep Bridge running, but we cannot promise it will never be interrupted, unless we have agreed a service level with you in writing. Bridge depends on Meta's WhatsApp and Instagram platforms, and we cannot guarantee that every message is delivered. Bridge is provided as it is, as far as the law allows.

Limits on liability

We are not liable for indirect or consequential losses. Our total liability is limited to the fees you paid in the 12 months before the event that led to the claim. Nothing here limits liability that the law does not allow us to limit, including for fraud.

You will cover our costs from claims caused by your breach of these terms, by unlawful use of Bridge, or by unlawful handling of personal information.

Ending

You can end the agreement any time by cancelling (see Cancelling and refunds). We may end it with 30 days' written notice; if we do and you have not broken these terms, we refund the unused part of the month you paid for. We may suspend or end access straight away if these terms are broken, if there is a security or legal risk, or if the law or Meta requires it. Your data is then handled as our privacy page explains.

Changes

We will email you about important changes before they take effect, and update this page and its date. Using Bridge after that means you accept them.

Law

These terms are governed by the laws of India. The courts at Ernakulam, Kerala have jurisdiction, subject to any rights you have by law to go to court elsewhere.

Contact

Christy Robin, sole proprietor, trading as Pretiosus

3rd floor, V970, Bldg No 60/44, JC Chambers, Panampilly Nagar Avenue, Panampilly Nagar, Kochi, Ernakulam, Kerala 682036, India

GSTIN 32BPCPV0220D1ZL

office@pretiosus.cc · +91 79077 25350

Contact page: app.connectbridge.ai/contact